Repair & Maintenance
Your long-term partner in fleet performance. We deliver comprehensive after-sales service, genuine parts, and rapid-response support to maximize uptime and protect your investment.
Your Partner in Sustained Operational Excellence
At Naigaiba, our relationship with you doesn't end with a vehicle sale; it begins. Our comprehensive After-Sales Service (SAV) is the cornerstone of our commitment to your long-term success. In environments where operational continuity is paramount, vehicle downtime is more than an inconvenience—it's a critical failure. Our service division is structured to act as an extension of your own operations, dedicated to maximizing fleet reliability, minimizing total cost of ownership, and ensuring your mission-critical assets remain productive for years to come.
Our Integrated Support Services
We offer a complete ecosystem of support designed to keep your fleet in peak condition, from proactive care to emergency response.
Comprehensive Repairs
From advanced electronic diagnostics to complete engine, transmission, and hydraulic overhauls, our certified technicians restore your vehicles to OEM specifications.
Preventive Maintenance
We design customized preventive maintenance programs based on your fleet's usage and operational environment, proactively addressing wear to prevent costly failures.
Warranty & Service Centers
Every vehicle is backed by a 12-month warranty, fully supported by our state-of-the-art service centers in Ouagadougou and Bobo-Dioulasso.
Mobile Assistance: We Come to You
Downtime at a remote mining site or on a critical transport route is unacceptable. Our rapid-response mobile assistance units are fully equipped workshops on wheels, ready to provide on-site diagnostics, servicing, and emergency repairs to get your operations back on track with minimal delay.
- 24/7 Emergency Hotline: Immediate access to our technical support team to diagnose issues and dispatch assistance.
- Rapid Regional Deployment: Our teams can be deployed swiftly across Burkina Faso and neighboring regions to reach your location.
- Equipped for the Field: Units are stocked with common parts and advanced diagnostic tools to perform a wide range of repairs on-site.
A Vast Inventory of Genuine Spare Parts
The longevity and reliability of your fleet depend directly on the quality of its components. We eliminate supply chain risks by maintaining a vast, dedicated warehouse of genuine OEM spare parts for SINOTRUK and all specialized components used in our modifications. This guarantees perfect fit, maximum performance, and full compliance with your vehicle's warranty.
Inquire About Parts Availability
Our 5-Stage Service Workflow
We follow a systematic process to ensure every service intervention is efficient, transparent, and effective, getting you back to work faster.
1. Diagnosis
Utilize advanced diagnostic tools to accurately identify the root cause of the issue.
2. Consultation
Provide a clear report, recommended actions, and a transparent cost estimate for approval.
3. Execution
Our certified technicians perform the approved repairs or maintenance using genuine parts.
4. Quality Control
Conduct rigorous post-service testing and inspection to ensure the issue is resolved and quality standards are met.
5. Handover
Return the vehicle with a detailed service report and recommendations for future care.
Expertise You Can Trust
Our service division is staffed by a dedicated team of over 50 technicians who undergo continuous training and certification directly from our OEM partners. Their specialized expertise covers:
- SINOTRUK Powertrains: In-depth knowledge of Weichai and MAN engines, transmissions, and axles.
- Advanced Hydraulics: Mastery of complex hydraulic systems for tippers, cranes, and other specialized equipment.
- Armored Vehicle Systems: Expertise in maintaining and repairing the unique components of armored vehicles, including suspension, brakes, and electronics.
Service & Maintenance FAQ
Your questions about our after-sales support, answered.
Protect Your Investment. Maximize Your Uptime.
Don't wait for a breakdown to think about service. Whether you need to book a routine maintenance service, request an urgent repair, or create a proactive fleet care plan, our expert team is ready to help.